We have a 14-day return policy, which means you have 14 days after receiving the product to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unused and in the original packaging. You will also need an order confirmation e-mail or proof of purchase.

To start the return, please fill in the item’s refusal form.

Once we have received and processed the product return request, we will send you a return shipment label, as well as instructions on how and where to send your parcel. The items that will be sent to us without prior notice will not be accepted.

Damages and other problems

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


This policy does not apply to personalized or manufacturing orders made in the wholesale section.

Unfortunately, we cannot accept returns on sale items.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since we have confirmed the return of the item, please contact us.

You can always contact us for any return question at support@odyssey-factory.com